OK Vape Subscriptions

We are pleased to offer a refill subscription service for our customers. This allows you to set up a weekly or monthly standing order of any of our Refill Multipacks. We’ll then bill and post your order to you at the frequency you choose, without you having to lift a finger!

You can choose from:

4 x Cigalike Refill Multipack with K1 Battery – Delivered every week/2 weeks/month

6 x Cigalike Refill Multipack with K2 Battery – Delivered every week/2 weeks/month

13 x Cigalike Refill Multipack – Delivered every 2 weeks/month/2 months

30 x Cigalike Refill Multipack – Delivered every month/2 months/3 months/6 months

50 x Cigalike Refill Multipack – Delivered every month/2 months/3 months/6 months

1. Head to the Cigalike Refill Multipacks shop page & choose which one you’d like to receive on subscription
2. Choose which flavour & strength of refills you’d like to receive
3. You will then see two options; One Time Purchase or Subscribe – select ‘Subscribe’ then choose how often you’d like to receive your multipack from the drop-down box
4. Click the ‘Set up my Subscription’ button then head to the checkout to specify your delivery address and payment details
5. Read our consent agreement & check the box to confirm you give your consent for us to process orders for you at your chosen frequency
6. Click the ‘Subscribe Now’ button at the checkout, and you’re all set!

We will take payment at the amount and frequency specified, from the credit/debit card entered on your initial subscription order.

You can view your next renewal date at any time from the Subscriptions tab in your account.

Not at all! You can suspend or cancel your subscription at any time. Simply go to the Subscriptions tab in your account and click the corresponding buttons to suspend or cancel.

If you decide to suspend your subscription, you can reactivate it from your account at any time.

Yes – provided you’d like the same refills in each multipack. Simply choose your flavour & strength of refill, then change the quantity to 2 before clicking the ‘Set Up My Subscription’ button.

If you’d like 2 multipacks each week/month but in different flavours or strengths, please see the ‘Can I Add Extras to my Subscription’ FAQ for instructions on how to do this.

Yes – once you’ve set up your multipack subscription, you can then add any other product to it. As an example, you could add 1 extra K2 battery to your subscription each month. You can also add another multipack in a different flavour & strength to your existing subscription.

To do this, find the product you’d like to add then tick the ‘Add to Existing Subscription’ box under the add to cart button. You will then see a section showing any current active subscriptions. Select the one you’d like to add the product too and we’ll adjust your recurring total accordingly.

You can remove extras from your subscription at any time by going to the My Subscriptions tab in your account. Click into the details of your subscription then use the small blue cross to remove an item.

You can add or remove extras to your subscription – please see the FAQ ‘Can I add extras to my subscription’ for more information.

It’s not currently possible to change a multipack in an existing subscription, so if you want to change to a different product, please cancel your existing subscription and set up a new one.

Absolutely, and you won’t need to do a thing! You will continue to collect points for your subscription renewal orders and, once you reach 100 points, we’ll automatically apply a 10% discount to your next renewal.

You can find out more about our loyalty rewards here.

Your subscription will start when you place your first order and will continue until you (or we) cancel it.

If you want to renew your subscription earlier than your next renewal date, click the ‘Renew Now’ button in the subscriptions area of your account.

When you click this button a popup window will open with a ‘Pay Now’ button. Click this to process your order. This window will also detail your updated next renewal date.

Yes, if you find that your next subscription renewal is due but you don’t yet need it, you can simply click the ‘Suspend’ button within the subscription management area of your account. Your subscription can then be reactivated whenever you’re ready.

If a renewal payment declines but you have available funds in your bank account, it might be that there has been a temporary issue. We will attempt to take payment again 4 hours later. If we still weren’t able to process the payment we will try one more time 24 hours later. If this also fails, your subscription will go to ‘On Hold’ status.

You can manually pay for your subscription renewal by going to your account, clicking on the ‘Subscriptions’ tab, scrolling down to the ‘Related Orders’ section and clicking on the ‘Pay’ button next to the failed order. You’ll then be prompted to go through the checkout, much like placing a regular order.

If the payment has failed because the card you used to set up your subscription has expired/been cancelled, please see ‘What happens if my credit/debit card expires’ below.

Unfortunately we’re not currently able to support changing payment details for an active subscription. You will need to cancel your current subscription and start a new one if your payment details have changed.

If you need any help with this, please don’t hesitate to contact us.

Please make sure that you update your address before your next renewal order has gone through. Simply go to the ‘Addresses’ tab in your account to change your delivery address and this will automatically update the address for your next subscription renewal.

You can cancel your subscription at any time by going to your account, clicking on the Subscriptions tab and clicking the cancel button underneath your subscription details.