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Get In Touch

We pride ourselves on offering a first rate, friendly and approachable service. Whether you want some advice on buying your first kit or have a question about your account or an existing order, please do not hesitate to contact us using the form below.

What To Do If...

You need help creating an account/placing an order

Please read our FAQ's for help creating an account or placing an order. If you're still having problems, give us a call or send us an email and we'll be happy to help.

You have made a mistake on your order

Please carefully check your order details in your order confirmation email. If you notice any mistakes, please give us a call as soon as possible so that we have the best chance of amending your order before it's dispatched.

Your order hasn't arrived as quickly as expected

Orders sent via our standard free delivery option usually take 1-3 working days to arrive. In rare cases, they can take a little longer. We regret that we are unable to take any further action until 10 working days after dispatch. Please contact us after this time if your order has not arrived.

For orders sent via a Next Day service, please contact us if your order hasn't arrived as expected.

You can find more answers to questions regarding our service, using our website, and our returns policy in our FAQ's

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    OK Vape Ltd
    The Threshing Barn
    Woodhayes
    Honiton
    Devon
    EX14 4TP

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