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Contact Us

We pride ourselves on offering a first rate, friendly and approachable service. Whether you want some advice on buying your first kit or have a question about your account or an existing order, please do not hesitate to contact us via one of the methods below.

If you need to change any details on an order you have placed please contact us as soon as possible. We recommend calling us so that we have a better chance of updating the order before it is packed and dispatched.

We are committed to providing high quality products with the very best service. However, we appreciate that we may not always get things right. Should you wish to make a complaint, we will endeavour to resolve the issue to the best of our abilities. Please refer to our complaints handling procedure which can be found here in our Terms & Conditions.

Email Us

If you have any questions, we have a wealth of information including FAQ’s, information about our service and general vaping info in our Vape Information Hub. However, if there’s anything you can’t find the answer to or you need to speak to us about an order, please do not hesitate to contact us using the enquiry form below. Alternatively, you can email

A member of the team will aim to reply to you within 48 hours (Monday-Friday). Privacy Policy

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Call Us

0333 4141 455

Connect With Us

Follow us on Facebook or Twitter where you can also contact us with any questions you might have.

Write to Us

OK Vape
Unit 6 The Threshing Barn
EX14 4TP

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If you would like to give us your feedback on our service, please click here to leave us a review on independent reviews site