Contact Us

Get In Touch

We pride ourselves on offering a first rate, friendly and approachable service. Whether you want some advice on buying your first kit or have a question about your account or an existing order, please do not hesitate to contact us.

What To Do If...

You need help creating an account/placing an order

Please read our FAQ's for help creating an account or placing an order. If you're still having problems, give us a call or send us an email and we'll be happy to help.

You have made a mistake on your order

Please carefully check your order details in your order confirmation email. If you notice any mistakes, please give us a call as soon as possible so that we have the best chance of amending your order before it's dispatched.

Your order hasn't arrived as quickly as expected

Orders sent via our standard free delivery option usually take 1-3 working days to arrive. In rare cases, they can take a little longer. If your order hasn't arrived 10 working days after dispatch, please contact us so we can take further action for you.

You can find more answers to questions regarding our service, using our website and our returns policy in our FAQ's

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Write to Us

OK Vape Ltd
The Threshing Barn
EX14 4TP

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