Privacy Policy

This Privacy Policy is applicable to this Site and not necessarily to other OK Vape Ltd sites on the World Wide Web. Please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this Site. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.

Please also refer to the Terms & Conditions of sale before purchasing from OK Vape.

Contact Details

OK Vape Ltd
Unit 6 The Threshing Barn
Woodhayes
Honiton
Devon
EX14 4TP

Phone: 0870 609 3379
Email: info@okvape.co.uk / sales@okvape.co.uk

Data Protection Officer:  Clare Shobbrook

Data Controllers

OK Vape Ltd act as the controller of any data given by a User. Our web developers Blaze Concepts also act as controllers of this data as the managers of this Website.

Privacy Policy Version: April 2018

Information That we May Collect & Why

In terms of a sale, we will collect the following information to fulfil your order and to provide us with contact details, should we need to contact you regarding the order.

  • Full name
  • Email address
  • Phone number
  • Billing & delivery address
  • IP Address
  • Date of birth

FOR INTERNAL BUSINESS ANALYSIS  

We may collect the following information, in addition to the above, for our own internal business analysis:

  • Order history
  • Pages visited on this website
  • IP Address

FOR MARKETING PURPOSES

We may collect the following information to send email marketing communications where consent has been given:

  • Full Name
  • Email Address
  • Date of Birth
  • Order History

How we use Your Information

We use various third parties for internal analysis, customer services and where marketing communications consent has been given, to tailor marketing materials to our customers' interests. You can find out more about marketing communications in the next section.

If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This is to help us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.

If you are placing an order or creating an account, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole to make business, service and product improvements and to assist with customer service.

Please see below for a list of the third parties that we may use to process your data and the data that we share with them.

We will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.

We do not collect or buy data about you from any outside sources.

Information Regarding Age Verification Checks

No information may be submitted to OK Vape Ltd by persons under the age of 18, nor may persons under the age of 18 make purchases or other legal acts on this Site.

We have an age verification system in place to ensure that purchases cannot be made by anyone under the age of 18. When you pass through the Site's checkout system your details will be checked by age verification provider, Age Checked (please see Processors section for more information) to verify your identity.

We must verify your age by law so if you are not happy for your details to be used in this way, we regret that you will be unable to place an order with us.

Data Processors For This Website

We may use the following third parties to process your data in order for us to provide our services and manage internal processes. These organisations have been audited to ensure compliance with the EU General Data Protection Regulations. Processors located in non-EU states have all been approved by the European Commission as having an adequate level of data protection.

How We Use Your Data

How We Store & Protect Your Information

Your data is stored securely with our hosting provider on a VPS server. All data transferred between your browser and the server is encrypted. If you hold an account on this Website, your account password is also encrypted.

Any data held by third parties cannot be accessed by anyone outside of the Company or the third parties themselves. Third party platforms are password protected and can only be accessed by internal staff or staff of the third party in question. These companies have been audited by ourselves for GDPR compliance.

Our Data Retention Policy

We will retain any data we hold about you whilst you are actively using our services, until the point that you request removal or after a period of 7 years from the last order placed.

User accounts and data records for users that have no associated orders will be removed after 2 years of inactivity.

Your Right To Access, Corrections & Data Erasure

We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use of our services.

How to request access, amendments or erasure of your data

If you wish to receive a record of data we hold about you, or for us to amend or erase any of your data, please contact us. We will follow company procedure, responding in a timely manner and satisfying the request within 30 days as per the requirements of the GDPR.

We require confirmation of identity in order to process your request. This involves the completion of a data access/modification/erasure request form. An electronic copy of this form will be emailed to you in the first instance. If a reply is not received after 14 days we will send a copy of the form by post, provided we have an address for you.

If we do not receive a completed form, we will be unable to complete your request as this will be deemed insufficient evidence of identity.

Amending your own data

At any time, you may access and change your name, phone number, contact email and delivery and billing addresses yourself from within your Account. This will automatically update any records that we hold.

Unsubscribing from Marketing Emails

If you wish to unsubscribe from marketing emails you can do so at any time by clicking the link at the bottom of any of our marketing emails. You can also update your email preferences here.

Our Cookie Policy

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you do not disable cookies as they are most likely vital to providing services that you use on this Site.

What are cookies?

Cookies are small text files that we place in your computer's browser to store your preferences and are used by many websites for user experience and analysis purposes.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

What are they used for?

The cookies we set

If you create an account with us, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

We also use cookies to track the pages you visit via Google Analytics. This helps us to understand and improve the user experience of visitors to this Website.

Third Party Cookies

In some cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most

As we sell products it's important for us to understand statistics about how many of the visitors to our site make a purchase and as such, this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

How to disable cookies

You can accept or block all cookies from websites you visit by default or receive an alert whenever a cookie is offered by a website's server by adjusting the settings on your browser (see your browser Help for how to do this).

Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site, therefore we do not recommend disabling cookies.

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