We may use the following third parties to process your data in order for us to provide our services and manage internal processes. These organisations have been audited to ensure compliance with the EU General Data Protection Regulations. Processors located in non-EU states have all been approved by the European Commission as having an adequate level of data protection.
OK VAPE LTD
The Data Controller
Data Processed:
Name, address, email, DOB, payment information, purchase history
Reason for processing:
As the owners of this website, we are the main controllers and processors for any data held for our customers/website users. Data is processed in order to carry out the services offered by OK Vape Ltd
BLAZE CONCEPTS
Website management & development
Data Processed:
Name, address, email, DOB, payment information, purchase history
Reason for processing:
As our web developers, Blaze Concepts process your data on behalf of OK Vape Ltd in order to order to deliver the services of this Website.
Their Privacy Policy
GB GROUP (ID3 GLOBAL & PCA Predict)
ID (Age) Verification & address lookup
Data Processed:
Name, address, DOB
Reason for processing:
ID checks for age verification and address lookup to improve user experience when entering address details for an order.
Further information:
We have an age verification system in place to ensure that purchases cannot be made by anyone under the age of 18. When you pass through this Website’s checkout system your details will be checked by a third-party application* against various data sources (i.e. credit information, utility data) to verify your identity. We are required to verify your age by law so if you are not happy for your details to be used in this way, we regret that you will be unable to place an order with us. Please note that these checks will show on your credit history but only leave a soft footprint, which will not affect your credit rating.
ID3 Global Privacy Policy PCA Predict Privacy Policy
HOTJAR
Heatmapping & recording
Data Processed:
Anonymous – Clicks on the Website and actions by way of recordings
Reason for processing:
To analyse effectiveness of the website and identify any areas for improvement
Their Privacy Policy
KLAVIYO
Email & segmentation/analysis
Data Processed:
Name, Email Address, Location
Reason for processing:
We use Klaviyo to send out emails to our subscribers. We also use it to segment our customers based on previous purchases so that we can send the most relevant promotional emails. We may also use this to send service emails should there be a disruption in our service or a problem with a customer’s order.
Their Privacy Policy
METORIK
Segmentation & Analysis
Data Processed:
Name, address(es), email
Reason for processing:
We use this software for internal business analysis. We also use it for customer services purposes to find or check details of an order or to look up any details required based on a customer request.
Their Privacy Policy
MOZ
Search Engine Optimization software
Data Processed:
Anonymous website visits
Reason for Processing:
Internal analysis and website development
Their Privacy Policy
GOOGLE ANALYTICS
Website analysis
Data Processed:
Anonymous website metrics (e.g. clicks, pages visited, website visits, conversions)
Reason for Processing:
Internal analysis and website development
Their Privacy Policy
SURVEYMONKEY
Customer feedback collection/surveys
Data Processed:
Anonymous, unless name and email are provided voluntarily
Reason for Processing
We process data from surveys for website development, customer feedback and product development purposes. Surveys remain anonymous except where contact details are left voluntarily in request for a reply to feedback left.
Their Privacy Policy
TRUSTPILOT
Customer review capture
Data Processed:
Name and email address
Reason for Processing
Please note that we do not currently use Trustpilot to actively collect reviews.
When you place an order with us, your name and email address will be sent to Trustpilot who may send you an email request to review Our products and/or service. This gives you the opportunity to let us know of any problems you may have experienced or make suggestions to us for how we can improve our service. This also provides a platform for others to view impartial reviews about OK Vape when considering a purchase. You can unsubscribe from Trustpilot emails at any time.
Their Privacy Policy
REVIEWS.CO.UK
Customer Review capture
Data Processed:
Name and email address
Reason for Processing:
When you place an order with us, your name and email address will be sent to Reviews.co.uk who may send you an email request to review Our products and/or service. This gives you the opportunity to let us know of any problems you may have experienced or make suggestions so us for how we can improve our service. This also provides a platform for others to view impartial reviews about OK Vape when considering a purchase. You can unsubscribe from Reviews.co.uk emails at any time.
Their Privacy Policy
DATA BAYES
Internal database analysis
Data Processed:
Name, email, address(es), DOB
Reason for Processing:
Internal business analysis
PAYPAL
Payment processor
Data Processed:
Name, email, addresses, payment card details
Reason for processing:
To process payments of behalf of OK Vape Ltd
Their Privacy Policy
SAGEPAY
Payment processor
Data Processed:
Name, email, addresses, payment card details
Reason for processing:
To process payments of behalf of OK Vape Ltd
Their Privacy Policy
SAGE 50 ACCOUNTS
Accounting
Data Processed:
Name, billing address
Reason for processing:
Accounting purposes
Their Privacy Policy
PCA PREDICT
Address Lookup
Data Processed:
Address
Reason for Processing:
To allow the auto-filling of addresses to improve convenience for visitors/customers when creating an account or placing an order.
Their Privacy Policy
OUTLOOK
Email (Customer Services)
Data Processed:
Email (+ name/addresses/any further details provided by the customer)
Reason for Processing:
To process and reply to customer enquiries
Their Privacy Policy
FRESHDESK
Email (Customer Services)
Data Processed:
Email (+ name/addresses/any further details provided by the customer)
Reason for Processing:
To process and reply to customer enquiries
Their Privacy Policy
WISEPOPS
Behaviour-based website popups & email capture.
Data Processed:
Email, name
Reason for Processing:
To provide tailored information to you during your visit to our website and in some cases, to ask for and collect your email address so that we can send you our newsletters.
Their Privacy Policy