Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OK Vape Ltd's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions or our privacy policy, please do not use our website.

Definitions

The term 'OK Vape Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is:

Centenary House
Peninsula Park
Rydon Ln
Exeter
EX2 7XE

Trading Identity: Halco Products Ltd T/A OK Vape Ltd
Company Registration No: 11429089
VAT No: 836996071

    • The terms "you" or "the Buyer" refers to yourself; the user or viewer of our website
    • "Goods" means the supply of products or such other goods which the Buyer agrees to buy from OK Vape
    • "Price" means the price for the goods excluding delivery
    • The terms "Seller" or "Us" refers to OK Vape
    • "Conditions of Supply" - All contracts for the sale of goods by the Seller
Table of Contents
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    1. Terms Of Use

    The use of this website is subject to the following terms of use:

    1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice

    1.2 This website uses cookies to monitor browsing preferences. If you consent to the use of cookies, your browsing & purchase activity on this site may be stored by us and processed by third parties for analysis and marketing purposes.

    1.3 By entering your details on this website either as part of a sale, to contact us or subscribe to email lists, you confirm that you agree to our Privacy Policy.

    1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    1.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    1.9 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    1.10 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

    2. Conditions Applicable

    2.1 These Conditions shall apply to all contracts for the sale of Goods by OK Vape Ltd to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document. These conditions will prevail over any other information supplied to the Buyer or displayed on our website.

    2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.

    2.3 The contract for sale of the Goods shall not be concluded until OK Vape Ltd has confirmed the order to the Buyer either by email, phone or fax.

    2.4 Acceptance of delivery/collection of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these conditions.

    2.5 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by OK Vape Ltd.

    2.6 If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at info@okvape.co.uk

    3. The Price & Payment

    3.1 The price shall be the price set out in the order for the Goods.

    3.2 Payment of the Price shall be due with the order.

    3.3 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.

    3.4 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

    3.5 Payment can be made by Visa, Delta, Solo and Mastercard. These payments will be processed by Opayo. We do not accept American Express. You may also make payment by cheque - please contact us for further information.

    3.6 We may refuse in our discretion to accept an order:

    (a) where we cannot obtain authorisation for your payment;
    (b) if there has been a pricing or product description error; or
    (c) if you do not meet any eligibility criteria set out in our terms and conditions.
    (d) where goods ordered by you are not available;
    (e) if we do not deliver to your area;
    Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

    3.7 Loyalty Scheme Terms & Conditions

    3.7.1 You must create a customer account on the OK Vape website in order to earn loyalty points. Please make sure you are logged into your account before placing an order so that you can benefit from the scheme.

    3.7.2 Only one 10% loyalty code may be redeemed per order.

    3.7.3 Points will expire 12 months after the date on which they were earned. We will send you a reminder 1 month before your points are due to expire.

    3.7.4 Loyalty discounts may not be used in conjunction with any other discount codes.

    3.8 Saved Card Terms

    You may choose to save a payment card on your account for faster checkout. Please read and ensure that you agree to the following before saving your card details.

    How Do Saved Cards Work?

    When you save a card, your card number and expiry date are encrypted into what's called a 'token'. This means that your card details cannot be read or accessed by anyone else, so it's completely safe to do so. Our payment provider then uses this token to take future payments when you place an order using a saved card.

    Saved Card Agreement

    Consent
    By choosing to store your card details, you consent to us taking payments for future purchases you make on this Website, from the specified payment card.

    Security
    Your card details will be encrypted and stored securely as a 'token' by our payment gateway provider; Opayo. You can find more details about Opayo and their security credentials in section 3.7 of these terms & conditions. Further information is also available on the Opayo website.

    Notification of Changes
    If any changes are made to this consent agreement, we will notify you by email.

    Agreement Term & Cancellation
    The consent agreement will apply until such a time that the card details expire, or you remove your saved card details from your account. Card details can be deleted at any time from the 'Saved Cards' tab within you account. Doing so will end this agreement between Yourself & OK Vape.

    3.8 Opayo

    Our Payment Service Provider is Opayo (formerly SagePay) - one of the largest independent payment service providers (PSP) in the UK and Ireland.

    Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo's utmost priority to ensure that transaction data is handled in a safe and secure way. Opayo use a range of secure methods to protect payments made through their gateway, such as fraud screening, I.P address blocking and 3D secure. All sensitive data is secured using internationally recognised 256-bit encryption standards.

    Opayo are PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and are subject to regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

    Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL, so when buying through our site, you can be sure that you are completely protected.

    3.9 PayPal

    We offer payment for orders via PayPal. When selecting this payment method you will be re-directed to the PayPal site which is governed by it's own terms & conditions. We recommend that you read the PayPal terms and conditions.

    3.9 We may refuse in our discretion to accept an order:

    (a) where we cannot obtain authorisation for your payment;
    (b) if there has been a pricing or product description error; or
    (c) if you do not meet any eligibility criteria set out in our terms and conditions.
    (d) where goods ordered by you are not available;
    (e) if we do not deliver to your area;
    Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

    4. The Goods

    4.1 The quality and description of the Goods shall be as set out in the Order. We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at info@okvape.co.uk.

    4.2 OK Vape Ltd may from time to time make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods. Also, OK Vape Ltd do not warrant that the colour of the Goods will exactly match the colour shown on the website.

    5. Eligibility

    5.1 Users of this Site and any products sold on this Site must be over the age of 18. We perform age verification checks to ensure the sale of products to over 18's only. You can find out more about these checks in our Privacy Policy. We have taken all possible and necessary measures to ensure that persons under 18 cannot purchase these Products.

    5.2 These Products are intended for use only by smokers.

    6. Warranties And Liability

    6.1 OK Vape Ltd warrants that the Goods will at the time of delivery/collection correspond to the description given by the Seller (subject to the terms of clause 4.2).

    6.2 Products purchased via this Site must only be used in accordance with the instructions provided with the products and/or on this Site. OK Vape Ltd accept no responsibility for damage, loss or injury caused by improper use of the products sold. The Buyer must be aware of the following details:

    6.2.2 Where stated on the packaging, our e liquids and cigalike refills contain nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing products are only intended for use by smokers aged 18+ and are not intended for children or pregnant women. If you have any pre-existing conditions, you should consult your doctor before using products containing nicotine.

    6.2.3 Any e liquid or cigalike cartomizer containing Nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the e-liquid does not contain Nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our e-liquid and cartomiser (whether Nicotine-containing or otherwise) products must be safely stored when not in use, and they must be kept out of the reach of children and animals at all times.

    6.2.4 Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly and medical advice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.

    6.2.5 Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.

    6.2.6 Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.

    6.2.7 E Cigarette devices and batteries must only be charged with the charging equipment supplied by the Seller. Adaptors for charging other devices (such as phone charging adaptors) must not be used to charge any electronic cigarette batteries.

    6.2.8 The Buyer must adhere to our Battery Safety Information. Ok Vape will not be liable for any fault or incident that arises from not adhering to these safety guidelines.

    7. Returns

    7.1 Should you change your mind about an item you have purchased from OK Vape, you have 14 calendar days from the day after the item is received to let us know you would like to return the item for a refund. Please return the item to us within 14 days in unopened/unused condition and we will issue a full refund. Please allow up to 14 days to receive the refund.

    7.2 Items that are faulty or damaged on delivery must be reported to OK Vape within 30 days of receipt.

    7.3 Items that have been dispatched incorrectly by OK Vape will be replaced, and a prepaid returns label issued to return incorrectly sent items. You will be sent a link to print off a returns label. If the items you are returning exceed the accepted weight/size, please contact us to organise a courier collection.

    7.4 Returns of unopened, unused items may be accepted at our discretion no more than 30 days after purchase.

    8. Guarantees

    8.1 E Liquids and cigalike refills are consumable items sold in sealed packaging and are not covered by a guarantee.

    8.2 Any defect of an OK Vape branded electrical item that arises due to faulty materials or workmanship will be repaired or replaced free of charge up to 12 months after purchase where the customer can provide proof of purchase.

    8.3 Products manufactured by external brands (e.g. Aspire, Innokin, Vaporesso) hold a 3 month warranty from date of purchase. Outside of this time, we regret that items are non-returnable. Items that arrive or become faulty within 3 months from purchase may be returned for replacement. Please contact us if you experience an issue with any products purchased from this website.

    8.4 The guarantee is subject to the following provisions:

    8.4.1 The Guarantee is only valid within the boundaries of the country of purchase.

    8.4.2 The product must be correctly operated in accordance with the instructions provided with the product and within the information sections of this website.

    8.4.3 The guarantee does not cover accidental damage or misuse, such as the use of non compatible products.

    8.4.4 The guarantee will be rendered invalid if the product is re-sold or has been damaged by an attempted repair.

    8.4.5 The manufacturer disclaims any liability for incidental or consequential damagesThe guarantee is in addition to and does not diminish your statutory or legal rights.

    9. Delivery of Goods

    9.1 We offer delivery by 1st Class post (free service) or by Special Delivery Guaranteed 1pm (chargeable) via Royal Mail, except where we deem delivery by alternative provider necessary. Your order may require a signature upon delivery. If you are not available to accept an order, the standard terms of Royal Mail deliveries will apply. This will usually involve a card being left and your order being delivered to a local post office or attempt at re-delivery. We are unable to track orders sent by standard delivery.

    9.2 We process your order as soon as possible and endeavour to do this the same day when received before 2pm Monday to Friday. Orders received between 2pm Friday & midnight Sunday will be dispatched on the following Monday. We will normally dispatch your order to you within 1 business day (Monday to Friday) where the order has been received before 2pm. On rare occasions, we may not be able to dispatch an order the same day, an item may be out of stock or unavailable and can take longer than the stated delivery time. In this case we will attempt to contact you to inform you of delays. We are unable to give exact delivery dates except where Next Day delivery services have been purchased within the correct terms and in which case the liability will then fall with Royal Mail who provide the service.

    9.3 Most orders are sent via Royal Mail. Once the items have been dispatched from us we hold no liability for damage, loss or delay. If Next Day delivery has been paid for then we will put in a claim for any damage, loss or delay for you.

    9.4 We accept no liability if incorrect address details given with your order lead to loss, delay or non-delivery. Please ensure you provide the correct details when ordering.

    9.5 You may contact us to request dispatch of your order at a later date and we will endeavour to meet your requirements.

    9.6 Please wait 10 working days after ordering with our standard free delivery service. If your order has not arrived after this time, please contact us. Please click here for further Delivery Information

    9.7 If the value of your order is above £70, you will likely be asked to sign for the goods received. If the package does not appear to be in good condition or items have been damaged, please contact us as soon as possible so that we can put in a claim with the delivery provider.

    9.8 Please open all boxes or parcels as soon as they arrive, you have 7 days to notify OK Vape Ltd of any damage, shortages or incorrect items seemingly not caused by delivery. If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify OK Vape Ltd in full against any losses we suffer as a result of your failure to notify us within 7 days.

    9.9 We deliver to mainland UK, Other area's may be possible but may incur an additional charge, please contact info@okvape.co.uk for further information.

    10. Acceptance of the Goods

    10.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection or delivery to the Buyer

    10.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

    11. Title and Risk

    11.1 Title shall pass on delivery/collection of the Goods.

    11.2 Risk shall pass on delivery/collection of the Goods.

    12. Remedies of the Buyer

    12.1 Where the Buyer rejects any Goods (where the Buyer is entitled to reject the Goods) the Buyer shall have no further rights whatsoever in respect of the supply to the Buyer of such Goods or the failure by OK Vape Ltd to supply Goods which conform to the contract of sale.

    12.2 Where the Buyer accepts or has been deemed to have accepted any Goods then OK Vape Ltd shall have no liability to the Buyer in respect of those Goods.

    12.3 OK Vape Ltd shall not be liable to the Buyer for late delivery of the Goods.

    12.4 OK Vape Ltd shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by OK Vape Ltd of this contract.

    12.5 In the event of any breach of this contract by OK Vape Ltd the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of OK Vape Ltd exceed the Price of the Goods.

    13. Supply Of Goods Only

    13.1 The Buyer acknowledges that OK Vape Ltd is simply a supplier of Goods and any installation or fitting of the Goods is the sole responsibility of the Buyer.

    14. Right to Cancellation

    14.1 The following cancellation terms apply under the Consumer Contracts Regulations.

    These regulations apply to contracts of sale entered into on or after 13th June 2014. You should download and complete a cancellation form which can be downloaded here. The completed form can be sent as an attachment by email to info@okvape.co.uk or by post to:

    OK Vape Ltd
    The Threshing Barn
    Woodhayes
    Honiton
    Devon,
    EX14 4TP

    You then have a further 14 days within which to return the goods to us in their original unopened, unused condition.

    14.2 In the event of cancelling the contact, you, the Buyer, will be liable for paying the costs of returning the goods to us and must obtain proof of postage.

    14.3 On receipt of the returned Goods and provided they are in an opened, unused condition, you will be refunded the full value of the order, including basic postage charges, less any costs incurred for recovering the goods should these apply. Your refund will be issued within 14 days of receiving the returned Goods.

    14.4 Where you have purchased additional delivery services (e.g. Next Day delivery), the additional delivery costs will not be refunded.

    15. Complaints Handling Procedure

    15.1 To ensure that complaints can be investigated and resolved quickly and satisfactorily, OK Vape has a clearly defined procedure for managing customer complaints. Details of this procedure, and what you should do if you would like to make a complaint, are specified below:

    Should you wish to make a complaint about a product or the service you have received from OK Vape, please contact us via one of the following means:

    By phone: 0333 41 41 455 (Monday to Friday 8:30am to 5pm - charged at local rate)
    By email: info@okvape.co.uk
    By post: OK Vape Ltd, The Threshing Barn, Woodhayes, Honiton, Devon EX14 4TP

    A member of our customer service team will investigate and, where possible, aim to resolve the issue directly within 2 working days.

    In most cases, no further action should be necessary. However, should a member of the customer service team be unable to resolve the complaint, it will be escalated to a senior member of staff who will respond to you within 2 working days.

    Customer's who are not satisfied with the resolution or explanation provided may then make a formal written complaint to the Managing Director who will respond within 14 working days of receipt.

    In the event that all the above procedures have been followed and completed without eliciting an acceptable response or proposed resolution, you can raise a dispute via the EU Online Dispute Resolution platform, accessible here: ec.europa.eu/consumers/odr.

    16. Proper Law of Contract

    16.1 Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

    16.2 These terms and conditions only cover the OK Vape web site (https://okvape.co.uk). Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

    17. Competition Terms & Conditions

    Black Friday 2020 £100 Giftcard Competition

    By entering the prize draw you are agreeing to these prize draw terms and conditions.

    17.1. The prize draw is being run by OK Vape Ltd

    Eligibility to enter

    17.2 The prize draw is open to entrants residing in the UK and over 18 years of age only

    17.3 In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

    17.4 A maximum of one entry per individual is permitted. Placing multiple orders will not give multiple entries into the competition.

    17.5 The prize draw is free to enter.

    How to enter

    17.6 The prize draw will include any customer who places an order between midnight on Friday 27th November and midnight on Sunday 29th November 2020. Orders placed before or after the above time and date will not be included in the draw.

    17.7 To enter the prize draw simply place an order at https://okvape.co.uk/ between the times and dates shown above. There is no minimum or maximum order value.

    17.8 OK Vape will not accept responsibility if contact details provided are incomplete or inaccurate.

    The Prizes

    17.9 One winner of our first prize will win a £100 giftcard to spend at https://okvape.co.uk/

    17.10 Two runner-up prize winners will receive a £20 giftcard to spend at https://okvape.co.uk/

    17.10 The winners will be drawn at random.

    17.11 The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.

    17.12 The decision of OK Vape Ltd regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

    Winner Announcement

    17.13 The winner will be notified after 30th November 2020 via the email provided when placing a qualifying order

    17.14 OK Vape will attempt to contact the winners by email up to two times

    17.15 If the winner does not respond to the emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and OK Vape reserves the right to choose and notify a new winner

    Receipt Of The Prize

    17.16 A digital giftcard for the amount speificed in the prize will be applied to the account/email address of the winner. This can be redeemed in full against one order, or part-used towards multiple orders.

    Data protection and publicity

    17.17 You consent to any personal information you provide in entering the prize draw being used by OK Vape for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

    17.18 All entrants may apply for details of the winning participant by contacting us at info@okvape.co.uk

    17.19 The winner agrees to the release of their first and last name and to any other prize draw participants if requested via OK Vape

    17.20 An announcement of the winners first and last name will be made via the OK Vape website and in email correspondence to other entrants.

    17.21 All personal information shall be used in accordance with OK Vape Ltd's Privacy Notice.

    Limitation of Liability

    17.22 OK Vape Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize.

    General

    17.23 OK Vape Ltd reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

    17.24 The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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