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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OK Vape Ltd’s relationship with you in relation to this website.

If you disagree with any part of these terms and conditions or our privacy policy, please do not use our website.


The term ‘OK Vape Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Centenary House
Peninsula Park
Rydon Ln

Company Registration No: 11429089
VAT No: 836996071

Registered Office: Centenary House Peninsula Park, Rydon Ln, Exeter EX2 7XE

The term ‘you’ refers to the user or viewer of our website.

  • Goods means the supply of products or such other goods which the Buyer agrees to buy from OK Vape Ltd.
  • Price means the price for the goods excluding delivery
  • Seller means OK Vape Ltd
  • Conditions of supply – All contracts for the sale of goods by the Seller
  • Buyer is yourself

Terms of Use

1. Terms of Use

The use of this website is subject to the following terms of use:

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice

1.2 This website uses cookies to monitor browsing preferences. If you consent to the use of cookies, your browsing & purchase activity on this site may be stored by us and processed by third parties for analysis and marketing purposes.

1.3 By entering your details on this website either as part of a sale, to contact us or subscribe to email lists, you confirm that you agree to our Privacy Policy.

1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.9 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.10 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Conditions applicable

2.1 These Conditions shall apply to all contracts for the sale of Goods by OK Vape Ltd to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document. These conditions will prevail over any other information supplied to the Buyer or displayed on our website.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.

2.3 The contract for sale of the Goods shall not be concluded until OK Vape Ltd has confirmed the order to the Buyer either by email, phone or fax.

2.4 Acceptance of delivery/collection of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these conditions.

2.5 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by OK Vape Ltd.

2.6 If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at

3. The Price and Payment

3.1 The price shall be the price set out in the order for the Goods.

3.2 Payment of the Price shall be due with the order.

3.3 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.

3.4 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.5 Payment can be made by Visa, Delta, Solo and Mastercard. These payments will be processed by Sage Pay. We do not accept American Express. You may also make payment by cheque – please contact us for further information.

3.6 Where the loyalty system is utilised, only one 10% discount code may be applied per order. Points will also not accrue on orders where a loyalty discount code has been applied.

3.7 We may refuse in our discretion to accept an order:

(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3.8 Saved Card Terms

You may choose to save a payment card on your account for faster checkout. If you choose to do so, please read and consent to the following before saving your card details.

Saved Card Agreement

By choosing to store your card details, you consent to us taking payments for future purchases you make on this Website, from the specified payment card.

Your card details will be encrypted and saved securely by our payment gateway provider; SagePay. You can find more details about SagePay and their security credentials in section 3.7 of these terms & conditions.

Notification of Changes
If any changes are made to this consent agreement, we will notify you by email.

Agreement Term & Cancellation
The consent agreement will apply until such a time that the card details expire, or you remove your saved card details from your account. Card details can be deleted at any time from the ‘Payment Methods’ tab within you account. Doing so will end this agreement between Yourself & OK Vape.

3.8 Sage Pay

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL, so when buying through our site, you can be sure that you are completely protected.

3.9 PayPal

We offer payment for orders via PayPal. When selecting this payment method you will be re-directed to the PayPal site which is governed by it’s own terms & conditions. We recommend that you read the PayPal terms and conditions.

3.9 We may refuse in our discretion to accept an order:

(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

4. The Goods

4.1 The quality and description of the Goods shall be as set out in the Order. We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at

4.2 OK Vape Ltd may from time to time make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods. Also, OK Vape Ltd do not warrant that the colour of the Goods will exactly match the colour shown on the website.

5. Eligibility

5.1 Users of this Site and any products sold on this Site must be over the age of 18. We perform age verification checks to ensure the sale of products to over 18’s only. You can find out more about these checks in our Privacy Policy. We have taken all possible and necessary measures to ensure that persons under 18 cannot purchase these Products.

5.2 These Products are intended for use only by smokers.

6. Warranties and liability

6.1 OK Vape Ltd warrants that the Goods will at the time of delivery/collection correspond to the description given by the Seller (subject to the terms of clause 4.2).

6.2 Products purchased via this Site must only be used in accordance with the instructions provided with the products and/or on this Site. OK Vape Ltd accept no responsibility for damage, loss or injury caused by improper use of the products sold. The Buyer must be aware of the following details:

6.2.2 Where stated on the packaging, our e liquids and cigalike refills contain nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing products are only intended for use by smokers aged 18+ and are not intended for children or pregnant women. If you have any pre-existing conditions, you should consult your doctor before using products containing nicotine.

6.2.3  Any e liquid or cigalike cartomizer containing Nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the e-liquid does not contain Nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our e-liquid and cartomiser (whether Nicotine-containing or otherwise) products must be safely stored when not in use, and they must be kept out of the reach of children and animals at all times.

6.2.4 Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly and medical advice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.

6.2.5 Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.

6.2.6 Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.

6.2.7 E Cigarette devices and batteries must only be charged with the charging equipment supplied by the Seller. Adaptors for charging other devices (such as phone charging adaptors) must not be used to charge any electronic cigarette batteries.

6.2.8 The Buyer must adhere to our Battery Safety Information.

7. Returns

7.1 Returns will only be accepted on faulty or damaged items.

7.2 Items that are faulty or damaged on delivery must be reported to OK Vape within 3 days of receipt.

7.3 Items that have been dispatched incorrectly by OK Vape will be replaced, and a prepaid returns label issued to return incorrectly sent items. You will be sent a link to print off a returns label. If the items you are returning exceed the accepted weight/size, please contact us to organise a courier collection.

7.4 Returns of unopened, unused items may be accepted at our discretion no more than 30 days after purchase.

8. Guarantees

8.1 E Liquids and cigalike refills are consumable items sold in sealed packaging and are not covered by a guarantee.

8.2 Any defect of an electrical item that arises due to faulty materials or workmanship will be repaired or replaced free of charge up to 12 months after purchase where the customer can provide proof of purchase.

8.3 The guarantee is subject to the following provisions:

8.3.1 The Guarantee is only valid within the boundaries of the country of purchase.

8.3.2 The product must be correctly operated in accordance with the instructions provided with the product and within the information sections of this website.

8.3.3 The guarantee does not cover accidental damage or misuse, such as the use of non compatible products.

8.3.4 The guarantee will be rendered invalid if the product is re-sold or has been damaged by an attempted repair.

8.3.5 The manufacturer disclaims any liability for incidental or consequential damages. The guarantee is in addition to and does not diminish your statutory or legal rights.

8.4 Lowest Price Guarantee

We are pleased to offer the lowest prices online on branded hardware. If you find any of the Innokin, Aspire or SMOK branded kits that we stock cheaper elsewhere online, we’ll match the price or refund the difference.

8.4.1 You must contact us prior to purchase or within 7 days of purchase and provide a link to the lower priced item.

8.4.2 Comparable products must be new, an exact match and in original, sealed packaging. Lower prices that do not include at least two e liquids will not be considered an exact match where this promotion is active.

8.4.3 Lower priced competitor offering must include any applicable delivery charges.

8.4.4 Ebay or other private seller listings will not be considered.


9. Delivery of Goods

9.1 We offer delivery by 1st Class post (free service) or by Special Delivery Guaranteed 1pm (chargeable) via Royal Mail, except where we deem delivery by alternative provider necessary. Your order may require a signature upon delivery. If you are not available to accept an order, the standard terms of Royal Mail deliveries will apply. This will usually involve a card being left and your order being delivered to a local post office or attempt at re-delivery. We are unable to track orders sent by standard delivery.

9.2 We process your order as soon as possible and endeavour to do this the same day when received before 2pm Monday to Friday. Orders received between 2pm Friday & midnight Sunday will be dispatched on the following Monday. We will normally send your order to you in 1 – 5 business days. On rare occasions, an item may be out of stock or unavailable and can take longer than the stated delivery time. In this case we will attempt to contact you to inform you of delays. We are unable to give exact delivery dates except where Next Day delivery services have been purchased within the correct terms and in which case the liability will then fall with Royal Mail who provide the service.

9.3 Most orders are sent via Royal Mail. Once the items have been dispatched from us we hold no liability for damage, loss or delay. If Next Day delivery has been paid for then we will put in a claim for any damage, loss or delay for you.

9.4 We accept no liability if incorrect address details given with your order lead to loss, delay or non-delivery. Please ensure you provide the correct details when ordering.

9.5 You may contact us to request dispatch of your order at a later date and we will endeavour to meet your requirements.

9.6 Please wait 5 working days after ordering with our standard free delivery service. If your order has not arrived after this time, please contact us. Please click here for further Delivery Information

9.7 If the value of your order is above £70, you will likely be asked to sign for the goods received. If the package does not appear to be in good condition or items have been damaged, please contact us as soon as possible so that we can put in a claim with the delivery provider.

9.8 Please open all boxes or parcels as soon as they arrive, you have 7 days to notify OK Vape Ltd of any damage, shortages or incorrect items seemingly not caused by delivery. If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify OK Vape Ltd in full against any losses we suffer as a result of your failure to notify us within 7 days.

9.9 We deliver to mainland UK, Other area’s may be possible but may incur an additional charge, please contact for further information.

10. Acceptance of the Goods

10.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection or delivery to the Buyer (unless the Buyer is a Buyer defined in condition 11).

10.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

11. Title and Risk

11.1 Title shall pass on delivery/collection of the Goods.

11.2 Risk shall pass on delivery/collection of the Goods.

12. Remedies of the Buyer

12.1 Where the Buyer rejects any Goods (where the Buyer is entitled to reject the Goods) the Buyer shall have no further rights whatsoever in respect of the supply to the Buyer of such Goods or the failure by OK Vape Ltd to supply Goods which conform to the contract of sale.

12.2 Where the Buyer accepts or has been deemed to have accepted any Goods then OK Vape Ltd shall have no liability to the Buyer in respect of those Goods.

12.3 OK Vape Ltd shall not be liable to the Buyer for late delivery of the Goods.

12.4 OK Vape Ltd shall be under no liability whatever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by OK Vape Ltd of this contract.

12.5 In the event of any breach of this contract by OK Vape Ltd the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of OK Vape Ltd exceed the Price of the Goods.

13. Supply of Goods only

13.1 The Buyer acknowledges that OK Vape Ltd is simply a supplier of Goods and any installation or fitting of the Goods is the sole responsibility of the Buyer.

14. The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”)

14.1 If the Buyer is a consumer within the meaning of the Regulations the following cooling off provision applies.

14.2 Goods delivered must be cancelled in writing within 7 working days after the receipt. The Buyer will be liable to reimburse us the direct cost of recovering the goods if you cancel the order. The Buyer would then be refunded the value of the order less the direct cost of our recovering the goods. Please note the cost of recovering the goods will not exceed 20% of the gross value of your order but the exact cost will depend upon the nature of the goods and your location.

15. Proper Law of Contract

15.1 Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

15.2 These terms and conditions only cover the OK Vape web site ( Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.