Contact Us

Get In Touch

We pride ourselves on offering a first rate, friendly and approachable service. Whether you want some advice on buying your first kit or have a question about your account or an existing order, please do not hesitate to contact us using the form below.

What To Do If...

You need help creating an account/placing an order

Please read our FAQ's for help creating an account or placing an order. If you're still having problems, give us a call or send us an email and we'll be happy to help.

You have made a mistake on your order

Please carefully check your order details in your order confirmation email. If you notice any mistakes, please give us a call as soon as possible so that we have the best chance of amending your order before it's dispatched.

Your order hasn't arrived as quickly as expected

Orders sent via Royal Mail Standard delivery (free for orders over £20) typically arrive within 2–3 working days. DPD Next Working Day and Royal Mail Express services usually arrive within 1–2 working days, and you’ll see an estimated delivery date at checkout. Occasionally, deliveries may take longer than expected. If your order hasn’t arrived after 10 working days from dispatch, please get in touch—we’re unable to investigate before this point.

For Royal Mail Special Delivery, please contact us if your order hasn’t arrived as expected.

You can find more answers to questions regarding our service, using our website, and our returns policy in our FAQ's

Call, Email Or Message Us

Email Us

Call Us

0333 41 41 455

Connect With Us

@okvapeuk

Write to Us

OK Vape
The Threshing Barn
Woodhayes
Honiton
Devon
EX14 4TP